Nov 29

Patient Centric

11/29/18 | Empowering Wellness

Portal Advancements

Since November 2014, the patient/provider portal has had more than 18 million page views, with 7 million views this past year alone. In the last year, patients and providers messaged each other more than 650,000 times (a year-over-year increase of 225%) and patients self-scheduled appointments more than 22,000 times (a 120% increase over last year.)

Enrollment in the portal continues to climb with more than 103,000 portal accounts, a year-over-year increase of 22%, representing 41% of MU Health Care’s patient population.

The innovation teams at Tiger Institute continue to develop new ways to improve the patient experience and to improve communication between patients and their providers.

 

Empowering Patients

Our implementation of HealtheRegistries not only aligns with payor priorities and other quality initiatives, it also empowers patients to manage their own health with their provider.

The Health Scorecard, available through the patient app, shows how the patient is doing on various measures and when additional screenings are due to maintain or improve health status through one or more of the following registries:

  • Three Wellness Registries (Adult, Senior, Pediatric)
  • Six Chronic Disease Registries (Diabetes, Heart Failure, Chronic Obstructive Pulmonary Disease, Hypertension, Ischemic Vascular Disease/Coronary Artery Disease, and Asthma)
  • One Acute Condition Registry (Ambulatory Urgent Care)

In total, we support 32 measures, including these additions from the past year:

  • Screening for Osteoporosis for Women (Senior Wellness)
  • HPV Vaccination (Pediatric Wellness, Adult Wellness)
  • Shingles Vaccination (Senior Wellness)

Enabling Self-Reporting

Patients can now enter their blood pressure readings taken outside a clinical setting into their MU Health app. Not only can it help them track their own numbers, but it also feeds data into the EHR so that their providers can see how they are doing outside visits.

This gives patients and providers an easy way to determine the effect of medication and ensure the patient has the best options to control hypertension.